M: with the view of the consumer concern about this week; public Xu reflected his family bought a new Samsung LCD TV, power less than 1 hour out of the question. Factory overhaul that this is caused by external forces, but any documents or provide proof.
July of this year, Mr. Xu spent 12,500 yuan, in the Suning Appliance bought the Samsung LCD TV sets. To stay until early August, before the TV opened half an hour to hear the bang bang, could not see anything. Maintenance staff, said after the door view, is the power supply board burned out, and the new one put on to the power board, which the left edge of the LCD panel to the emergence of a large black and cracks, maintenance staff, said it has broken LCD screen . After that, they took photographs of home, and said to send the headquarters identified. Until early October, just call Samsung customer service told, that this LCD screen is caused by external forces, and can not warranty, Xu senseless.
(Mr. Xu is unrealistic thing to say you put the power of his maintenance man come over after he saw the board put something (status))
Mr. Xu also can not understand is, even if the LCD screen is caused by external forces, then how can a bad power supply board, how remote it was completely out of order? Of course, the most unacceptable is that in the three-site service, maintenance staff, leaving a repair bill, does not provide any treatment basis, Mr. Xu that this at least is deprived of his right to know. The reporter found the Samsung Electronics Shanghai branch, they explained that based on the pictures taken at Headquarters, Mr. Xu found the LCD TV home loss caused by external force, while the repair bill is issued after the repair, because the identification of Mr. Xu did not agree , so there is no sign.
(Zhong Huijuan Samsung Electronics Shanghai Branch service members that we are back to put an application in terms of material power strip , after a problem after the screen gave him a repair bill for just the user refused to sign this form and it did not stay)
Reporter carefully read this warranty, the above did not the Department of date. But the conclusion is indeed, engineers come the bad check screen is caused by man-made. This conclusion is before the said / Beijing headquarters to send pictures found to be contradictory. The repeated statement of Mr. Xu: Samsung has never produced any documents.
(Mr. Xu is a bit irresponsible is not irresponsible)
City Consumer Protection Committee from the complainant in this case that the operator is obliged to be the true cause of product failure to inform consumers, otherwise, they should bear the relevant responsibility.
(Tang Jiansheng City Department of Consumer Protection Committee, deputy director of the law to take if the operator is not sufficient evidence that consumers do not attach importance irresponsible business interests of the consumers it will eventually be eliminated by the market)
(Consumer Protection Committee of tips) failure of household electrical appliances, and the Times to repair, to understand the relevant provisions of the State and operators of the relevant commitments in order to understand and assert their own rights and interests enjoyed. * Field maintenance personnel can not determine the cause of failure, consumers have the right to require repair time, circumstances and methods of records. Damage to human operators refused to repair, consumers have the right to obtain the relevant documentary evidence and determine the basis.

Author:  ZTE Jiande City Electrical Appliance Factory
website: www.hzzxdq.net
main product: power strip